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CUSTOMER SERVICE
SECTION:
SUPPORT &
COMMON QUESTIONS |
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WHAT PAYMENT METHODS DO YOU
ACCEPT? |
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We accept Visa, Master
Card, American Express, Discover, Paypal and Google
Checkout. For large orders and pre-authorized orders, we
may take checks or money orders.
Making
purchases over the phone is possible, chat sales only on
secured chat sessions or by fax. Please note that we
will never contact you asking you to enter credit card
information on an email, any email links manually type
the url address to avoid any security issues. Contact us
by phone or chat for details. For faster and more secure
purchases use our online store. |
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CHAT HERE |
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CAN I PLACE AN ORDER THOUGHT
THE PHONE |
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Yes, if you prefer to use the
phone, you can dial the phone number located in the front
page of this site or you can also use the click to call
feature, one of our associates can call you right back.
Remember, using our online ordering system, we will process
your order faster and the customer service will be more
accurate. You may, however, place order via Fax at 1800-595
6593 for United
States and Canada only. The form to place an order by Fax is
found
here
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CAN I PLACE WHOLESALE ORDER? |
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Yes, many of our products can
be purchased in bigger quantities at special discount prices, for wholesale purchasing please read our
wholesale
section. |
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HOW TO ENTER A PROMOTIONAL
COUPONS |
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Discount and Promotional
Coupons can be entered during your purchase, at the time of
checkout. Coupons can be found on Newsletter subscriptions,
purchase confirmation and updates emails or may come inside
the packages of selected purchases.
Please note that most coupons
and discount codes are personalized and in some cases have
an expiration date or restriction, make sure you are
applying an active code, subscribe to our newsletters for up
to date codes and promotions which can save you a lot during
your next purchase.
For more information on
Newsletters & Coupons click
Here.
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CAN I PLACE AN INTERNATIONAL
ORDER |
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It is possible to order many of
our items for international orders. Please read our
International Ordering section for more
information about shipping, delivery dates and restrictions.
We deliver to Canada and all EU countries. Make sure of any
customs restrictions before placing a large order, contact
us for any additional help. |
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HOW LONG DOES SHIPPING TAKE
FOR A REGULAR ORDER? |
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Shipping times depend on 3
things, destination, order size and shipping method
selected. USA orders take between 3 and 7 business days to
arrive to its destination. Canada between 7 and 14 business
days and EU/Asia/South America, between 10 and 21 days.
If the order size is more
than 4 Lbs ( around 2 kilos ), it may be 2 or 3 days more
than the average order.
If the order
is a Free Shipping or Regular Shipping, we use the less
expensive service. Please check your order details to see
what kind of service you got during checkout so you can have
an idea of the delivery times based on your purchase.
Allow 24 hours for orders to
process and please, consider weekends and holidays for
orders placed just before those days.
If you need to have your
items delivered faster than regular shipping, please review
the shipping options available during checkout for your
area.
If your
order is taking longer than expected, based on the above
explanation, please contact us by email or chat for faster
response, include your name, address, order number, phone or
email associated with your order so we can deliver faster
service. Please make sure that your local postal service
didn't attempt to deliver your package and it may be sitting
at your local post office, check your door or mailbox for
any delivery attempt notes. International order, we
recommend you to insure your package.
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